VONORA LLC

Subscriptions, cancellation & refunds

Last updated October 8, 2026

Plus is available from My account after signing in. No payment is required to use Free.

Free and Plus

Free includes local books, reading settings, Browser default, and a one-time 1,000-character Polly narration trial per account. The trial does not reset monthly or when you change plans; Plus uses a separate monthly allowance. Cached clips can be replayed without consuming more characters while available. When trial characters run out, use Browser default or upgrade to Plus. Plus costs $8.99 USD per month and includes 5 GB of cloud book storage, a maximum of 100 MB per book, and 100,000 characters of new Polly narration per billing month. Any applicable taxes and the total due will be shown before purchase.

Monthly renewal

Plus renews automatically each month until canceled. Stripe processes payment using your saved payment method. Review the price, next billing date, and subscription details in My account → Manage billing. Signing out, removing the app, or deleting a local book does not cancel a subscription.

Cancel future renewal

Open My account, select Manage billing, and choose Cancel subscription. Complete the confirmation before your next billing date. Cancellation stops future renewal. You keep Plus through the end of the period you already paid for. Canceling does not refund the current month or unused days. Keep the cancellation confirmation and check the end date in Manage billing.

Refund requests

We do not automatically refund the current month when you cancel. If you believe a charge is incorrect or need help with a payment, contact support@myvonora.com. Any refund required by applicable law remains available; this policy does not limit those rights.

If a full refund of the current paid period is issued, Plus access ends. A partial refund does not itself end Plus. A refund does not automatically cancel future renewal. Cancel separately in Manage billing if you also want billing to stop.

When paid access ends

Cloud uploads and the Plus monthly narration allowance stop. Any unused one-time Free trial characters remain available; the trial does not restart. Cached narration can be replayed while available. Local books and Browser default remain available. Existing cloud books normally have a 30-day download recovery period after paid access ends. Cloud library shows your account’s deadline. Download your books before that deadline; cloud copies are scheduled for deletion afterward. Keep your own backups. Signing back in cannot restore a deleted cloud copy.

Failed payments and disputes

A failed renewal does not remove time already paid for. When that time ends, Plus stops until payment and access are verified. During a payment dispute, uploads and Polly may be suspended while existing cloud books are preserved for download. The account page explains the current status. Contact support if your payment or access needs review.

Questions

Vonora LLC operates Vonora. For billing or cancellation help, email support@myvonora.com. Never send your password or full card number.